:root { --primary: #002851; --secondary: #d49a16; --ink: #0d2542; --muted: #61748c; --line: #dbe5ef; --surface: #fff; --soft: #f3f7fb; --danger: #b42318; font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif; color: var(--ink); background: #edf3f8; }
* { box-sizing: border-box; }
body { margin: 0; min-width: 320px; background: radial-gradient(circle at 100% 0, rgba(36,129,210,.12), transparent 30rem), #edf3f8; }
button, input, select, textarea { font: inherit; }
button, a { -webkit-tap-highlight-color: transparent; }
.complaints-header { height: 84px; padding: 0 max(24px, calc((100vw - 1180px) / 2)); display: flex; align-items: center; justify-content: space-between; gap: 24px; background: var(--primary); border-bottom: 3px solid var(--secondary); }
.complaints-brand { display: inline-flex; align-items: center; min-width: 120px; }
.complaints-brand img { display: block; width: auto; max-width: 190px; height: 48px; object-fit: contain; }
.back-link { color: #fff; text-decoration: none; font-weight: 750; font-size: .94rem; }
main { width: min(1180px, calc(100% - 40px)); margin: 36px auto 64px; }
.complaints-hero { padding: 36px 40px; display: grid; grid-template-columns: minmax(0, 1fr) minmax(280px, 390px); align-items: center; gap: 36px; color: #fff; background: linear-gradient(125deg, var(--primary), color-mix(in srgb, var(--primary), #087cdd 42%)); border-radius: 28px; box-shadow: 0 24px 70px rgba(0,40,81,.18); overflow: hidden; position: relative; }
.complaints-hero::after { content: ""; width: 300px; height: 300px; border: 1px solid rgba(255,255,255,.12); border-radius: 50%; position: absolute; right: -120px; top: -170px; }
.eyebrow { margin: 0 0 10px; color: var(--secondary); font-size: .74rem; font-weight: 900; text-transform: uppercase; letter-spacing: .13em; }
.complaints-hero h1 { margin: 0; max-width: 700px; font-size: clamp(2rem, 5vw, 3.45rem); letter-spacing: -.05em; line-height: 1; }
.complaints-hero > div > p:last-child { max-width: 680px; margin: 18px 0 0; color: #d9e7f4; line-height: 1.65; }
.provider-card { padding: 22px 24px; background: rgba(255,255,255,.1); border: 1px solid rgba(255,255,255,.22); border-radius: 20px; backdrop-filter: blur(8px); }
.provider-card span { display: block; color: #bdd3e8; font-size: .72rem; font-weight: 850; text-transform: uppercase; letter-spacing: .1em; }
.provider-card strong { display: block; margin: 7px 0 10px; font-size: 1.12rem; }
.provider-card p { margin: 4px 0; color: #e5eff8; font-size: .88rem; line-height: 1.4; }
.form-progress { margin: 24px 0; padding: 15px 20px; display: grid; grid-template-columns: repeat(4, 1fr); gap: 12px; background: #fff; border: 1px solid var(--line); border-radius: 18px; }
.form-progress span { display: flex; align-items: center; gap: 9px; color: var(--muted); font-size: .82rem; font-weight: 750; }
.form-progress b { width: 28px; height: 28px; display: inline-grid; place-items: center; color: var(--primary); background: #eef5fb; border-radius: 50%; }
.form-progress .active { color: var(--primary); }
.form-progress .active b { color: #fff; background: var(--secondary); }
.complaints-form { display: grid; gap: 22px; }
.form-card { padding: 30px; background: var(--surface); border: 1px solid var(--line); border-radius: 24px; box-shadow: 0 12px 35px rgba(14,46,79,.055); }
.section-heading { margin-bottom: 25px; display: flex; gap: 15px; align-items: flex-start; }
.section-heading > span { width: 40px; height: 40px; display: grid; place-items: center; flex: 0 0 auto; color: var(--primary); background: #fff5d9; border: 1px solid #f2d17b; border-radius: 12px; font-weight: 900; }
.section-heading h2, .tracking-card h2 { margin: 0; font-size: 1.3rem; letter-spacing: -.02em; }
.section-heading p, .tracking-card p { margin: 5px 0 0; color: var(--muted); font-size: .9rem; line-height: 1.5; }
.form-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 18px; }
.field { display: grid; gap: 8px; margin-top: 18px; }
.form-grid .field { margin-top: 0; }
.field > span { color: #1d3551; font-size: .76rem; font-weight: 850; text-transform: uppercase; letter-spacing: .045em; }
.field input, .field select, .field textarea { width: 100%; min-height: 48px; padding: 12px 14px; color: var(--ink); background: #fff; border: 1px solid #cfdce8; border-radius: 12px; outline: none; transition: border-color .15s, box-shadow .15s; }
.field textarea { min-height: 98px; line-height: 1.5; resize: vertical; }
.field input:focus, .field select:focus, .field textarea:focus { border-color: #1479cb; box-shadow: 0 0 0 4px rgba(20,121,203,.12); }
.span-2 { grid-column: span 2; }
.check-card { margin-top: 20px; padding: 16px; display: flex; align-items: flex-start; gap: 12px; border: 1px solid var(--line); border-radius: 14px; cursor: pointer; }
.check-card input { width: 20px; height: 20px; margin: 2px 0 0; flex: 0 0 auto; accent-color: var(--primary); }
.check-card span { display: grid; gap: 4px; }
.check-card small { color: var(--muted); line-height: 1.45; }
.representative-fields { margin-top: 16px; padding: 20px; background: var(--soft); border-radius: 16px; }
.choice-grid { margin-bottom: 20px; display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 13px; }
.choice-grid label { position: relative; cursor: pointer; }
.choice-grid input { position: absolute; opacity: 0; pointer-events: none; }
.choice-grid span { min-height: 76px; padding: 15px 16px; display: grid; align-content: center; gap: 5px; background: #f8fbfd; border: 1px solid var(--line); border-radius: 15px; transition: .15s ease; }
.choice-grid small { color: var(--muted); line-height: 1.35; }
.choice-grid input:checked + span { color: var(--primary); background: #edf6ff; border-color: #1685dc; box-shadow: inset 0 0 0 1px #1685dc; }
.kind-grid span { min-height: 94px; }
.confirmation-card { border-top: 4px solid var(--secondary); }
.consent { margin-top: 0; background: #f7fafc; }
.primary-button, .secondary-button { min-height: 48px; padding: 12px 20px; display: inline-flex; align-items: center; justify-content: center; border-radius: 12px; font-weight: 850; text-decoration: none; cursor: pointer; }
.primary-button { color: #fff; background: #086bca; border: 1px solid #086bca; box-shadow: 0 9px 22px rgba(8,107,202,.18); }
.primary-button:hover { background: #0058ab; }
.primary-button:disabled { opacity: .55; cursor: wait; }
.secondary-button { color: var(--primary); background: #fff; border: 1px solid #cbd9e6; }
#submitComplaint { width: 100%; margin-top: 20px; }
.submit-note { margin: 10px 0 0; color: var(--muted); text-align: center; font-size: .78rem; }
.form-message { margin-top: 16px; padding: 13px 15px; border-radius: 12px; font-size: .88rem; }
.form-message.error { color: var(--danger); background: #fff1f0; border: 1px solid #ffc9c5; }
.success-panel { padding: 42px; text-align: center; background: #fff; border: 1px solid #cfe3d8; border-radius: 26px; box-shadow: 0 20px 60px rgba(13,82,48,.12); }
.success-check { width: 62px; height: 62px; margin: 0 auto 17px; display: grid; place-items: center; color: #fff; background: #15915d; border-radius: 50%; font-size: 1.8rem; font-weight: 900; }
.success-panel h2 { margin: 0; font-size: 1.9rem; }
.success-panel > p:not(.eyebrow) { color: var(--muted); }
.success-code { margin: 22px auto; padding: 13px 20px; display: table; color: var(--primary); background: #eef6fd; border: 1px dashed #629ace; border-radius: 12px; font-size: 1.25rem; letter-spacing: .05em; }
.success-meta { margin: 20px auto; max-width: 620px; display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.success-meta span { padding: 13px; display: grid; gap: 3px; color: var(--muted); background: var(--soft); border-radius: 12px; font-size: .83rem; }
.success-meta b { color: var(--ink); }
.success-actions { display: flex; justify-content: center; flex-wrap: wrap; gap: 10px; }
.tracking-card { margin-top: 22px; padding: 24px 28px; display: flex; justify-content: space-between; gap: 24px; align-items: center; background: #fff; border: 1px solid var(--line); border-radius: 20px; }
.tracking-result { min-width: 300px; padding: 16px; background: #f1f7fc; border-radius: 14px; }
.tracking-result strong, .tracking-result span { display: block; }
.tracking-result span { margin-top: 4px; color: var(--muted); font-size: .82rem; }
.honeypot { position: absolute !important; left: -10000px !important; opacity: 0 !important; }
footer { padding: 26px 20px 40px; color: var(--muted); text-align: center; font-size: .82rem; }
[hidden] { display: none !important; }

@media (max-width: 760px) {
  .complaints-header { height: 70px; padding: 0 18px; }
  .complaints-brand img { max-width: 145px; height: 38px; }
  .back-link { font-size: .82rem; }
  main { width: min(100% - 24px, 1180px); margin: 18px auto 42px; }
  .complaints-hero { padding: 27px 22px; grid-template-columns: 1fr; gap: 20px; border-radius: 22px; }
  .provider-card { padding: 17px; }
  .form-progress { grid-template-columns: repeat(4, 1fr); padding: 10px; gap: 4px; }
  .form-progress span { justify-content: center; font-size: 0; }
  .form-progress b { font-size: .78rem; }
  .form-card { padding: 21px 17px; border-radius: 19px; }
  .form-grid, .choice-grid, .success-meta { grid-template-columns: 1fr; }
  .span-2 { grid-column: span 1; }
  .section-heading > span { width: 35px; height: 35px; }
  .success-panel { padding: 30px 18px; }
  .success-actions { display: grid; }
  .tracking-card { display: block; }
  .tracking-result { min-width: 0; margin-top: 18px; }
}

@media print {
  body { background: #fff; }
  .complaints-header, .form-progress, .complaints-form, .tracking-card, .success-actions, footer { display: none !important; }
  main { width: 100%; margin: 0; }
  .complaints-hero { color: #000; background: #fff; box-shadow: none; border: 1px solid #bbb; }
  .provider-card { color: #000; background: #fff; border-color: #bbb; }
  .provider-card p, .complaints-hero > div > p:last-child { color: #444; }
  .success-panel { display: block !important; box-shadow: none; border: 0; }
}